Goals: 

To establish a program in Food and Beverage Services NC II that leads in the development of young and qualified trainees through instructional delivery and techniques to update and upgrade their knowledge, skills, and attitude to cope with the new trend and demands to meet industry requirement and standards of Food and Beverage Service facilities and to establish linkage with industries and allow our trainees to have employment opportunities (local and abroad).

Objectives:

• To increase the number of Enrolled, Graduates, Assessed and Certified by 5% annually

• To establish more linkages with industries, small and medium enterprises, LGUs, and NGOs through DTS Program, Apprenticeship, Entrepreneurship Program by 5 % per year

• To strengthen the monitoring of Food and Beverage Services Graduates by achieving a 5% increase in the number of employed graduates

• To continuously adapt practices for greening the environment by implementing one activity per year.

The FOOD AND BEVERAGE SERVICES NC II Qualification consist of competencies that a person must achieve to provide food and beverage service to guests in various food and beverage service facilities.

The Units of Competency comprising this Qualification includes the following:

BASIC COMPETENCIES

1.  Participate in workplace communication

2.  Work in a team environment

3.  Solving/addressing general workplace problems

4.  Developing career and life decisions

5.  Contribute to workplace innovation

6.  Present relevant information 

7.  Practice occupational safety and health policies and procedures 

8.  Exercise efficient and effective sustainable practices in the workplace

9.  Practice entrepreneurial skills in the workplace

COMMON COMPETENCIES

1. Develop and update industry knowledge

2. Observe workplace hygiene procedures

3. Perform computer operations

4. Perform workplace and safety practices

5. Provide effective customer service

CORE COMPETENCIES

1. Prepare the dining room/restaurant area for service

2. Welcome guests and take food and beverage orders

3. Promote food and beverage products

4. Provide food and beverage services to guests

5. Provide room service

6. Receive and handle guest concerns

A person who has achieved this Qualification is competent to be a:

• Waiter

• Food and Beverage Service Attendant

Training Delivery Method:

• Blended Learning

Training Duration:

• 320 Hours